Super Plan

New Zealand Post

Super Plan

INFORMATION FOR MEMBERS OF THE
NEW ZEALAND POST SUPERANNUATION PLAN

Get in touch

Questions about your account

Connect direct with the team at Mercer, the Plan’s administration manager, if you have a question about your savings or need to make a change.

There’s someone available to take your call from 9.00am until 7.00pm Monday to Friday (excluding public holidays).

Call 0800 697 728 (choose option 1).

You can also email your request to nzpostsuper@mercer.com or fax (04) 819 2699.

Questions about the Plan’s investments

Call the manager of the Plan, Nick Economu at the Super Plan office, if you have a question about the Plan’s investments.

Call 0800 697 728 (choose option 2). You can also email nick.economu@nzpost.co.nz.

Contacting the trustee

Write to the trustee care of Nick Economu at:
New Zealand Post Superannuation Plan
Private Bag 39990
Wellington Mail Centre
Lower Hutt 5045

If you have a complaint or concernt

Contact the trustee or call Nick Economu on 0800 697 728 (choose option 2). You can write to the trustee at the address above. We will work with you to resolve the issue.

There are options available if the matter is not resolved.

If your complaint relates to the management and/or solvency of the Plan

Contact
the Financial Markets Authority

Phone 0800 434 566
Postal address PO Box 1179, Wellington 6140
Website www.fma.govt.nz

If your complaint relates to advice you have been given that affects your benefits or entitlements

Contact
the Insurance & Financial Services Ombudsman

The Insurance & Financial Services Ombudsman (IFSO) provides a free, independent dispute resolution scheme.

Phone 0800 898 202 pr (04) 499 7612
Email info@ifso.nz
Postal address PO Box 10845, Wellington 6143
Website www.ifso.nz

http://superplan.co.nz/uploads/images/apr28-get-in-touch.jpg