About
The New Zealand Post Superannuation Plan (current plan) is a retirement savings plan for New Zealand Post employees. It was closed to new members on 31 December 2010. As you know, we are in the process of transitioning members to a new plan in the Mercer Super Trust. The new plan will be called the NZ Post Super Plan. The current plan will be wound up once the transfer is complete.
Transfer to the NZ Post Super Plan
Mercer is looking forward to welcoming you to the NZ Post Super Plan in the Mercer Super Trust. Now that the Financial Markets Authority has approved the transfer, Mercer and NZ Post are working to complete the process. Until the transfer is fully complete, you may have some questions, so we’ve provided some useful information and the answers to some of the frequently asked questions below.
Product disclosure statement
You’ll find information about the new plan in the Mercer Super Trust Product Disclosure Statement.
Questions and answers
| I’ve got some questions and want to talk to someone. How do I contact Mercer? | If you have questions about the NZ Post Super Plan in the Mercer Super Trust, you can contact the Mercer Helpline which is open 9am to 7pm every business day. You can reach them on 0508 MERCER (0508 637 237). Should you have questions about the background to the transfer, you will find many of your questions addressed in the communication sent to you by NZ Post and the Trustee of the current plan in August which included a Roadmap, FAQs, the Mercer Super Trust Product Disclosure Statement and the NZ Post Super Plan Your Plan Details booklet. If you have questions about investment choice in the New Plan, please complete an online call back request form here and Mercer’s Financial Adviser will get in touch with you. |
| Why doesn’t Mercer have my account information available even though the transition has been approved? | Between 1st and about 25 November 2024 we have limited account data available to us. We are in the process of updating our systems with your information and all data is expected to be available from about 25 November 2024 when the member website will be available. |
| Is my personal information safe during this time? | We’re moving your account in stages, so we can confidently protect the security of your data. We know it can be concerning not having it available to view, but know that these delays are expected and have been planned for. We are on track for you to receive a welcome email mid-November. |
| Why don’t I have access to my online account? | The member online account is unavailable while we complete the transfer of your account. Once the transfer is complete you’ll receive a welcome email and as part of this we’ll let you know how to access your account online. We expect this to be finalised by 25 November. |
| What do I do if I’ve sent a payment request and need the money? | As part of the transition there is a Limited Service Period from 29 October to about 25 November however urgent benefit payments are being prioritised. The Mercer Helpline can assist to check on the status of a payment. You can reach them on 0508 MERCER (0508 637 237). They will need to know the date that you made your request and how you made it. |
| Has Mercer received my contributions? | As we are still in the process of transferring all your account we don’t have that information available yet. You will be able to see this in the member website which should be available from about 25 November. |
| What do I do if I want to change which investment option I am invested in? | We expect to be able to complete investment switches over the phone from about 25 November. You can also submit your investment switch request through the member website from about 25 November. Before then, we can send you a form that you can complete and return via post or email. This may take some time to receive and process. You can find information on the investment options available to you in the Product Disclosure Statement and the Your Plan Details documents. |
How to contact Mercer
Helpline: 0508 637 237 (9am – 7pm Monday to Friday). Please note that during the Limited Service Period from 29 October to about 25 November, our helpline team may not have access to all the information.
Alternatively, if you ‘d like to speak to a Mercer Financial Adviser, you can request a call back by completing an online form here.